Find answers to common questions about our products, ordering, shipping, and returns. For more help, contact our support team.
A: Orders are shipped within 24 hours. For most areas in Malaysia, delivery usually takes 1–3 business days. A tracking number will be provided via email or SMS once your order is on its way.
A: Not at all. We use 100% discreet, unbranded packaging with no indication of the contents inside — your privacy is always our top priority.
A: Our friendly support team is here for you! Reach out to us via the contact form below, email us at support@xplaymate.com, or message us on WhatsApp. We’re happy to help you choose the perfect product.
WhatsApp：0195750929
Monday to Sunday: 9 AM – 10 PM
support@xplaymate.com
Every missed discount… is still a missed discount 😮💨
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