Privacy Policy

At XPlaymate, we respect and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or interact with our website (https://xplaymate.com).

1. Scope of Application

This Privacy Policy applies to all services provided by XPlaymate via our website. It does not apply to third-party websites that may be linked on our platform, nor to individuals not employed or managed by XPlaymate.

2. Information Collection and Use

We only collect personal data when it is voluntarily submitted by you, such as when placing an order, creating an account, subscribing to our newsletter, or filling out a form.
The types of personal data collected may include:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • IP address and device/browser information (automatically collected for security and analytics)

We use this data to:

  • Fulfill your orders and provide customer service
  • Send updates and marketing communications (only if consented)
  • Improve website content, functionality, and user experience

3. Data Protection

Your information is securely stored on password-protected servers managed by trusted service providers. We implement technical and organizational safeguards, including SSL encryption and access control.
Only authorized staff can access your personal data, and they are required to maintain strict confidentiality.

4. Use of Cookies

We use cookies to enhance your browsing experience, analyze traffic, remember preferences, and facilitate targeted marketing. You may choose to disable cookies in your browser settings. However, some website features may not function properly without them.

5. Sharing of Personal Data

We do not sell or trade your personal information to third parties. We may share your data only in the following circumstances:

  • With trusted partners (e.g. payment gateways, logistics providers) to fulfill your orders
  • When required by law or government request
  • To protect rights, safety, or enforce site policies

6. Third-Party Links

Our website may include links to other websites. These external sites have separate privacy policies, and we are not responsible for their content or practices.

7. Data Access and Deletion

You may log into your account at any time to view or update your information. If you wish to delete your account or data, you may contact us via customer support.

8. Changes to this Policy

We may update this policy from time to time. All changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions about our Privacy Policy, you may contact us at:
Email: support@xplaymate.com

By using our website, you consent to the terms outlined in this Privacy Policy.