Shipping & Delivery Policy

At XPlaymate, we’re committed to getting your order to you quickly, safely, and discreetly. Please review the following information about our delivery process and terms:

🚚 Where We Deliver

We currently deliver within West and East Malaysia.
All deliveries are arranged via trusted courier partners or our suppliers’ logistics teams.

Please note:
📦 No international shipping is available at this time.
📮 We do not deliver to P.O. boxes.

⏰ Delivery Timeframe

  • Orders are usually processed within 1–3 working days.
  • Delivery typically takes:
  • 1–3 working days for West Malaysia
  • 3–5 working days for East Malaysia
  • No deliveries on weekends or public holidays.

📦 Delivery Charges

  • Free Shipping for orders over:
  • RM150 (West Malaysia)
  • RM250 (East Malaysia)
  • Orders below these amounts will be charged a flat rate based on weight and destination, shown at checkout.

📝 Special Delivery Instructions

You may leave any special notes (e.g. gate access, apartment level, discreet delivery request) in the “Order Notes” section at checkout.
We’ll do our best to accommodate.

🚫 Customs Disclaimer

Adult toys are restricted items in some regions.
If a package is detained or confiscated by customs, unfortunately, we cannot be held responsible. Please order at your own discretion.

✅ Delivery Confirmation

All orders require a signature upon delivery to confirm receipt of goods in good condition. If no one is available, a re-delivery or pickup notice may be issued.

🏢 Delivering to Offices

Yes! We can deliver to office addresses.
Please ensure the shipping address is complete, including your full name and any unit or suite number.